Privacy Policy

This Privacy Policy explains how Bizzo Casino may handle personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use the services. It also explains how you can manage cookies and exercise your privacy rights.

Bizzo Casino operates under a licence issued by the Curaçao Gaming Authority, reference OGL/2024/590/0758, and implements identity verification and responsible gambling tools for player protection.

Information we may collect

Bizzo Casino collects and uses information that is reasonably required to provide an online casino service, operate player accounts, meet legal and security obligations, and respond to questions. The information handled may depend on how you use the website, which features you access and the information needed to verify your account.

Account and contact details

When you register or update an account, the site may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. It may also record your preferences, account settings, communications with support and information you provide when reporting a problem. This information helps create and administer your account, communicate with you and provide relevant assistance.

Verification information

To help confirm identity, age, eligibility and account ownership, Bizzo Casino may request verification documents or other information. These documents can include information from identity records and supporting documents. Verification information may be reviewed for account security, anti-fraud checks and compliance with applicable requirements. You should only provide information that is accurate, current and authorised for you to share.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment information may be processed through payment providers, and the information available to the site may vary according to the payment method used. Transaction records help operate the account, resolve payment questions, identify unusual activity and meet record-keeping obligations.

Technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, dates and times of visits, referral information and interactions with website features. This information helps maintain website performance, prevent misuse, understand general usage and improve the services.

How information is used and shared

Personal information is used for purposes connected with providing and managing the services. The main purposes may include the following:

Creating, maintaining and securing your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and the accuracy of information provided.
Carrying out security, fraud prevention, risk management and anti-money-laundering checks in general terms.
Providing customer support, handling complaints and responding to requests.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where permitted and where you have provided the required permission or have not opted out.
Monitoring website performance, fixing errors and improving the user experience.
Keeping records and responding to lawful requests or applicable legal obligations.

Information may be shared where reasonably necessary for these purposes. For example, relevant information may be provided to payment processing providers, identity and verification services, technology providers, customer support providers, security services and other suppliers that help operate the website. These providers should only receive information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where this is reasonably necessary to protect the website, players or other people, investigate suspected fraud or misuse, enforce applicable terms, process a dispute, protect legal rights, or respond to a valid request from an authorised body. Information is not intended to be used for unrelated purposes unless permitted or required by applicable requirements.

Some service providers may handle information from locations outside Australia. Where information is handled by another provider or in another location, reasonable steps may be taken to support appropriate security and privacy protections. Online communications and storage cannot be guaranteed to be completely risk-free, so players should use strong passwords and keep account credentials confidential.

Cookies, security and data storage

Cookies and similar technologies

Bizzo Casino may use cookies and similar technologies to remember settings, support sign-in functions, maintain sessions, measure website activity, improve performance and help detect unusual or unsafe activity. Some cookies are necessary for core website functions, while others may support analytics, preferences or marketing. The information collected through these technologies may be linked with account or device information where this is needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block new cookies or receive a notification before a cookie is stored. Disabling certain cookies may affect the availability or performance of some website functions, including features that require a secure session.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and restrictions on who can view information. Security arrangements are reviewed and may change as technology, risks and the services develop.

Players also have an important role in protecting their information. Do not share your password, verification codes or account access with another person. Use a unique password, keep devices and browsers updated, sign out when using a shared device, and contact support if you believe your account or personal information may have been accessed without permission.

Retention of information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can be affected by identity checks, legal obligations, the rights of other people, security concerns and the need to keep certain records. A request will be considered carefully and you may be asked for information to confirm that you are the relevant account holder.

Access: ask for access to personal information held about you and, where appropriate, information about how it is used.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or are required for security, dispute resolution or another permitted purpose.
Marketing consent: withdraw your consent to marketing communications or opt out of future marketing messages. Service and account communications may still be sent where they are needed to operate or protect your account.

To exercise these rights or ask a privacy question, contact support@bizzo-casino.wtf. Please describe your request clearly and, where relevant, include the account details needed to help locate the information. Do not send passwords, full payment card details or other unnecessary sensitive information. The request may require reasonable identity verification before information is disclosed or changed.

Requests are handled within a reasonable timeframe, taking into account their complexity and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. You may also update certain information directly through available account settings or by contacting support.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services, privacy practices, technology or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before providing new information or continuing to use features that involve personal information. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.